A single point of contact in a “Complex Multi-Brand Environment”
PCS’s Maintenance services, primarily break-fix maintenance or preventative maintenance ensures that one contact point will direct your request to a swift resolution within agreed service levels for multiple brands/makes.
PCS will meet all provision of service required by the sensibility of your systems, on-site based engineers and parts or immediate swap of equipment for ensured continuity in critical operations.
Maintenance Service covers
Recording and monitoring of the request will be made through a single point of contact for all covered
equipment (agreed PC desktop systems, portable, PC LAN servers, PC peripherals, operating system,
application or networking software).
Establishing the probable cause of trouble.
PCS will first endeavor to provide with an error workaround method then dispatch an engineer on
customer premises for problem resolution. Repair work may be carried on-site, or parts may simply
be exchanged for equivalent elements providing the same functionality, awaiting actual repair
being carried out in PCS’s premises.