A single point of contact in a “Complex Multi-Brand Environment”

Benefits

PCS’s Maintenance services, primarily break-fix maintenance or preventative maintenance ensures that one contact point will direct your request to a swift resolution within agreed service levels for multiple brands/makes.

PCS will meet all provision of service required by the sensibility of your systems, on-site based engineers and parts or immediate swap of equipment for ensured continuity in critical operations.

Deliverables

    Maintenance Service covers 

       Problem logging 
         Recording and monitoring of the request will be made through a single point of contact for all covered 
         equipment (agreed PC desktop systems, portable, PC LAN servers, PC peripherals, operating system, 
         application or networking software).

       Problem diagnosis 
         Establishing the probable cause of trouble.

       Problem resolutions 
         PCS will first endeavor to provide with an error workaround method then dispatch an engineer on 
         customer premises for problem resolution. Repair work may be carried on-site, or parts may simply
         be exchanged for equivalent elements providing the same functionality, awaiting actual repair 
         being carried out in PCS’s premises.