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A single point of contact in a “”
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| Benefits |
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| PCS’s Maintenance services, primarily break-fix maintenance or preventative maintenance ensures that one contact point will direct your request to a swift resolution within agreed service levels for multiple brands/makes. |
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| PCS will meet all provision of service required by the sensibility of your systems, on-site based engineers and parts or immediate swap of equipment for ensured continuity in critical operations. | |
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| Deliverables |
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| Problem logging |
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| recording and monitoring of the request will be made through a single point of contact for all covered equipment (agreed PC desktop systems, portable, PC LAN servers, PC peripherals, operating system, application or networking software). |
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| Problem diagnosis |
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| establishing the probable cause of trouble. |
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| Problem resolutions |
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| PCS will first endeavor to provide with an error workaround method then dispatch an engineer on customer premises for problem resolution. Repair work may be carried on-site, or parts may simply be exchanged for equivalent elements providing the same functionality, awaiting actual repair being carried out in PCS’s premises | |
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