Remote Infrastructure Management Services by PCS Technology

The PRIMS is a remote IT infrastructure monitoring service that protects your IT infrastructure proactively from unexpected break-downs and increases the up-time with optimum performance. It is an exclusive combination of top-of-the-line services delivered by experienced IT professionals using best-of-the-breed product at our GDC (Global Development Center) in Mumbai, India. This combination delivers enterprise class remote management services to our customers at an even affordable cost.

Our professional reactive services prevent customer’s IT infrastructure from issues before they convert into problems, which let them focus on their core businesses activities and our ITIL compliant reports help them align their IT with business strategy accordingly. This allows them to increase the value of their IT, whilst reducing the cost.

PRIMS is the next generation remote infrastructure management service that provides most advanced strengths of reactive monitoring and preventive support available now, such as– Desktop and Server Monitoring and Maintenance, Centralized Asset Management, Restriction Management, Hardware Monitoring, Network Monitoring, Network Support, E-Mail Management and Antivirus Services.

This completely customizable service, PRIMS, is offered to our partners that they can in turn provide to their customers as their services without having to invest in establishing a well-equipped NOC. Not only this, but PRIMS also sets them free from the hassle of purchasing a product and hiring highly-skilled staff to deliver services to their customers from their NOC.

PRIMS is a solution for those also who have built a NOC already but want to scale their services to a large number of customer base without huge investment in establishments and hiring professionals. The end-customer gets all the services under their branding.