HMIS Case Study 2: Streamlines Processes and Achieving Customers' Delight in service at a Multi Specialty Hospital
The Challenge:
The hospital was more than 10 years old with current bed capacity of more than 800 beds. Today, it is a landmark, multi-specialty healthcare destination, rendering sophisticated and specialized services at an affordable cost. Located in Male(Maldives) the Hospital has a capacity to handle 2500 outpatients/day. The Hospital current occupancy is around 70-80% with major surgiest taking place every day.
The Hospital had deployed a Hospital Management System sourced from a local vendor to enable better patient care. But when the vendor closed business operations, it also meant, end of application support for the Hospital. This was affecting hospital operations.
The challenges were as follows:
Infrastructure Before Implementation
Within a short time. The Hospital was on the lookout for a stable solution that could be implemented in a short time span. Post implementation, the vendor would also have to provide application support on an on-going basis. After evaluating multiple products, the client decided to partner with PCS TECHNOLOGY for implementing PCS TECHNOLOGY HIS-PCS PRODOC GOLD at the hospital.
PCS TECHNOLOGY HIS-PCS PRODOC GOLD is a comprehensive enterprise-wide software that covers all aspects of management and operations of a hospital. It is a modular and flexible system with various modules seamlessly integrated with each other. HIS PCS PRODOC GOLD with its comprehensive functionality is meant to smoothen out processes in small and mid sized hospitals. The software is designed to handle complex processes in a simple and efficient manner. It is extremely user friendly and easy to implement. It is a cost effective solution with a strong ROI. As the Hospital was already facing issues with the existing tool, they wanted the implementation to be completed at a fast pace.
PCS TECHNOLOGY team undertook the challenge and implemented PCS TECHNOLOGY HIS PCS PRODOC GOLD in 4 months with extra dedicated resource. This is a record in itself and is the fastest implementation till date.
The PCS TECHNOLOGY team also integrated the distinct operations of 5 different groups (Lab, Radiology, Ultrasound etc.) using a single license agreement. In all PCS TECHNOLOGY implemented 23 modules based on the Hospital's requirements. The modules include Registration, Front Desk, OPD Desk, OPD Billing, IPD Billing, TPA/Corporate Billing, Lab, Radiology, Clinical profile, Stores, Purchase, Pharmacy, Dynamic Stores, ADT, Ward, Nurse Word Bench, Blood Bank, CSSD, Linen & Laundry, Helpdesk, Security and User management, Costing & Packaging, Administration and PCS TECHNOLOGY’s Solution
As a result of this implementation, the Hospital was able to switch over from an outdated unstable solution to a new system offering enhanced functionality, streamlined processes and high Patient satisfaction. Through this Hospital achieves its goal of Customer Delight.
Key Benefits
Through implementing PCS Prodoc-HIS, Hospital achieves its goal of having an integrated solution in their Hospital with real time updating of records in all Modules. Continuous Improvement in Operations & Enhancement in solution are the major changes as compared to Old software. Better support in day to day functions of the software helps the Hospital to achieve its key benefit of getting the productivity Details of Each doctor, staff, Department and Bed. Also the HIS helps the hospital in reducing the staff in department like Pharmacy, Nurse, Stores, and Front desk & Lab and effective utilization of this extra resources in Required department.
The hospital was more than 10 years old with current bed capacity of more than 800 beds. Today, it is a landmark, multi-specialty healthcare destination, rendering sophisticated and specialized services at an affordable cost. Located in Male(Maldives) the Hospital has a capacity to handle 2500 outpatients/day. The Hospital current occupancy is around 70-80% with major surgiest taking place every day.
The Hospital had deployed a Hospital Management System sourced from a local vendor to enable better patient care. But when the vendor closed business operations, it also meant, end of application support for the Hospital. This was affecting hospital operations.
The challenges were as follows:
- Non-availability of application support including enhancements to the application for improved functionality
- Inability to consolidate and integrate processes of different services like Lab, Radiology, Ultrasound with the existing application, with each of them working in silos
- Lack of reporting functionalities in the existing application
- Improving controls in key functions like pharmacy and inventory management
- Enhancing patient experience
- Ensuring high application uptime
| Organization: | Multi-specialty Healthcare in Male-Maldives. |
| Challenges |
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| Solution |
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| Benefits |
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Infrastructure Before Implementation
- Outdated Servers running multiple applications
- Custom developed Hospital Management System
Within a short time. The Hospital was on the lookout for a stable solution that could be implemented in a short time span. Post implementation, the vendor would also have to provide application support on an on-going basis. After evaluating multiple products, the client decided to partner with PCS TECHNOLOGY for implementing PCS TECHNOLOGY HIS-PCS PRODOC GOLD at the hospital.
PCS TECHNOLOGY HIS-PCS PRODOC GOLD is a comprehensive enterprise-wide software that covers all aspects of management and operations of a hospital. It is a modular and flexible system with various modules seamlessly integrated with each other. HIS PCS PRODOC GOLD with its comprehensive functionality is meant to smoothen out processes in small and mid sized hospitals. The software is designed to handle complex processes in a simple and efficient manner. It is extremely user friendly and easy to implement. It is a cost effective solution with a strong ROI. As the Hospital was already facing issues with the existing tool, they wanted the implementation to be completed at a fast pace.
PCS TECHNOLOGY team undertook the challenge and implemented PCS TECHNOLOGY HIS PCS PRODOC GOLD in 4 months with extra dedicated resource. This is a record in itself and is the fastest implementation till date.
The PCS TECHNOLOGY team also integrated the distinct operations of 5 different groups (Lab, Radiology, Ultrasound etc.) using a single license agreement. In all PCS TECHNOLOGY implemented 23 modules based on the Hospital's requirements. The modules include Registration, Front Desk, OPD Desk, OPD Billing, IPD Billing, TPA/Corporate Billing, Lab, Radiology, Clinical profile, Stores, Purchase, Pharmacy, Dynamic Stores, ADT, Ward, Nurse Word Bench, Blood Bank, CSSD, Linen & Laundry, Helpdesk, Security and User management, Costing & Packaging, Administration and PCS TECHNOLOGY’s Solution
As a result of this implementation, the Hospital was able to switch over from an outdated unstable solution to a new system offering enhanced functionality, streamlined processes and high Patient satisfaction. Through this Hospital achieves its goal of Customer Delight.
Key Benefits
- Enhanced patient experience as patients no longer have to spend time providing the same information at multiple counters
- Tight integration between different business units like Lab, Radiology & Clinical Profile
- Enhance Dash Board for senior management to get the regular on activities
- Improved hospital operations across pharmacy, billing, collections, inventory management
- Faster Decision making through Business Reports
- 100% application availability including strong application support from PCS TECHNOLOGY
- Reduction In staff in Lab(Bi directional Interface), in Pharmacy(barcode and smart Indent) and Web based reports(patients need not come to collect reports).
- This Increase the ROI within 6 months from the date of Go-Live PCS TECHNOLOGY's capability in the Healthcare Space
- A dedicated global "Health Informatics” practice in PCS TECHNOLOGY
- Exceptional talent pool of 100+ professionals with domain related technology and management skills
- Backed by over 1010 years of Healthcare domain expertise, leadership and flaw less delivery
- World Class Hospital Information System product offerings
- 230+ global healthcare implementations across large provider chains, community/Government Hospitals/Diagnostic Labs, clinics and pharmacies
- Process sophistication and well-proven implementation methodologies and project management skills
Through implementing PCS Prodoc-HIS, Hospital achieves its goal of having an integrated solution in their Hospital with real time updating of records in all Modules. Continuous Improvement in Operations & Enhancement in solution are the major changes as compared to Old software. Better support in day to day functions of the software helps the Hospital to achieve its key benefit of getting the productivity Details of Each doctor, staff, Department and Bed. Also the HIS helps the hospital in reducing the staff in department like Pharmacy, Nurse, Stores, and Front desk & Lab and effective utilization of this extra resources in Required department.
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