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The demand for reliable IT infrastructure is steadily going up and there is also a pressure to reduce the cost of support. This PCS offering is aimed at doing both for you. From our Global Delivery Center we can offer the entire suite of remote services as following: |
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Help Desk:
We can offer Help Desk service out of our Mumbai office in India to take either Voice calls or tickets generated by any call management systems (e.g Track IT, Remady, Touchpaper etc.) The propsed Help Desk can provide 24x7 support via email, chat, VOIP and other communication channels for any or all of your technical support need relating to emails, application servers, networks, operating systems and web servers.
Our proposed GDC can also handle Asset Monitoring/Management: Complete Hardware/Software details can be captured and monitored from our GDC in India, to track the changes and Asset details without the need for an agent in the clients.
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Desktop Management Services:
We can undertake management and maintenance of Desktops/Laptops/Servers; configuration of PCs for different operating systems/software/packages; implementation of the diagnostic tools for monitoring the health of PCs remotely or onsite as required. We also offer incident management; web and email support and upgrade, proactive maintenance and alert messaging systems.
Complete Desktop Management can be done remotely from GDC, India offering all the following services. |
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Patch Management: All the patches can be updated remotely. We check for the patches for the complete network and push/deploy all the patches from our Help Desk/GDC. |
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Software Deployment: Any software can be pushed/deployed to any number of nodes, which eases the job of installing the software’s individually. |
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Remote Management: Apart from the Patch Management and Software Deployment, any System can be taken control remotely and work as if an engineer is virtually present there. |
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Network Support Services:
Network Support Services can be provided remotely right from the devices to the system level. Device level includes monitoring and managing the traffic 24X365, which can be done with the help of ‘state-of-the-art’ tools. Our Maintenance Services will help you to: |
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Protect investment in the existing network |
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Optimize network performance and minimize downtime |
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Mitigate potentially disastrous network outages |
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Server Monitoring & Management Services:
We can manage server platforms (Windows, Solaris, AIX and UNIX), application servers, ftp, and mail list and telnet servers. Server Management Services can be done right from monitoring Server Up time to Application Performance monitoring and managing.
From our fully redundant and secure Global Delivery Centre (GDC) , PCS’s technical specialists will proactively manage your server infrastructure 24 hours a day, 365 days a year. As a result of our experience in remote enterprise management and tools, GDC of PCS can anticipate and prevent incidents before they become a threat to the availability and performance of your server infrastructure. PCS can support server infrastructure from all leading hardware and software vendors, ensuring you are not restricted in your choice of technologies.
We will constantly seek to improve the effectiveness of your server environment. Server hardening, patch management and service pack updates ensure maximum performance and availability, whilst minimising security vulnerabilities. Our server management is dependable, consistent and scalable, providing you with a safe and reliable platform for business growth.
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E-mail Management Services:
We can manage email servers, e-mail clients - both web-based and standalone; post offices and mailboxes; user creation and administration; and implementation of mail policies. |
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Anti Virus Services:
We have established competence in controlling virus attacks on networks. These services include upgrade of existing operating systems, installation of latest patches and service packs and installation and maintenance of your anti-virus/ anti spyware software.
PCS Antivirus enables business continuity and reduces risk by delivering the knowledge and technology to help you eliminate viruses within your business. It eases antivirus administration by providing a single console for managing your heterogeneous environments, and delivers easy methods to implement, administer and update signatures.
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